Find Clarity, Achieve Balance

Virtual Psychological Services in Ontario & Quebec

Helix Psychological Services 

We provide virtual psychological services (treatment and assessment) to individuals experiencing mental health concerns, relationship problems, and/or difficulties adjusting to challenges or stresses in life. We understand how hard it can be to reach out for help. We are committed to developing respectful and non-judgmental therapeutic relationships with our clients as we support them on their journeys to feeling better.

We offer services in both English and French to individuals residing in Ontario and Quebec.

Mental Health Services

Psychotherapy (Talk Therapy Services)

We offer psychotherapy services (i.e., “talk therapy”), in both English and French to adolescents and adults experiencing a wide range of mental health concerns, relationship problems, and/or difficulties adjusting to challenges or stresses in life.

Psychotherapy often involves identifying unhelpful thoughts, emotions and behaviours that may be preventing one from moving forward and developing healthier, more adaptive ways of coping. Our approach to therapy is warm, respectful and non-judgmental. We focus on developing a safe and comfortable environment for you to begin to explore difficult thoughts and emotions, learn new coping strategies, and ultimately, feel better.

We offer psychotherapy services for a range of personal difficulties, life transitions and/or mental health concerns. In particular, our clinic offers psychotherapy services for: 

Anxiety Treatment

Anxiety can feel overwhelming, often impacting your ability to enjoy daily activities while leaving you caught in a cycle of worry and stress.

At Helix Psychological Services, we offer anxiety treatment that is focused on helping individuals better understand and manage their anxiety symptoms. Whether you are struggling with persistent feelings of worry, panic attacks, or social anxiety, our team is able to support you with evidence-based treatment strategies that work.

Our approach to anxiety treatment is grounded in Cognitive Behavioral Therapy (CBT); a proven method for identifying and changing negative thought patterns that may be fueling your symptoms. In our work together, we will uncover the specific triggers that contribute to your anxiety and teach you practical tools to help you respond differently. The goal is to not only help you manage anxiety in the short-term but also to promote long-term resilience. In addition to CBT techniques, our therapists offer other therapeutic modalities (i.e., Acceptance and Commitment Therapy (ACT), polyvagal theory and Somatic Experiencing, etc.) to target your specific anxiety symptoms.

We understand that seeking help for anxiety can be challenging, but our experienced clinicians are committed to making the process as comfortable as possible.

Anxiety doesn’t have to define your life. With effective anxiety treatment, you can break free from excessive worry and move towards a calmer, more balanced, way of living.

Depression Treatment

When you’re depressed, it can feel like everything is weighing you down.

Depression can impact your ability to experience joy and/or pleasure, disrupt your sleep and eating patterns, and negatively affect your sense of self-worth. When struggling with symptoms of depression, it is common to feel exhausted and to experience thoughts of hopelessness. It can be hard to see the light at the end of the tunnel.

Our team understands how complex and isolating depression can be. That’s why we offer depression treatments to reduce your symptoms and help you find a new sense of meaning and fulfillment in life. 

Our approach to depression treatment is grounded in Cognitive Behavioral Therapy (CBT); an evidence-based treatment approach that is focused on restructuring negative thought patterns contributing to feelings of worthlessness, self-criticism, and sadness. By working closely with our therapists, you will learn how to effectively challenge unhelpful thoughts, enhance self-compassion, and re-engage in activities that provide a sense of pleasure and accomplishment. In addition to CBT, our team members offer other evidence-based depression treatments (i.e., Acceptance and Commitment Therapy (ACT), self-compassion therapy, schema therapy, etc.) that are individually tailored to meet your unique needs. 

Our goal is not just symptom relief but a broader sense of healing that encompasses both mind and body. You don’t have to cope with symptoms of depression alone. We aim to provide you with the tools you need to feel better and lead a more fulfilling, balanced life.

Trauma Therapy

Traumatic experiences can create significant disruption to one’s emotional, physical and psychological well-being. It is common to struggle with making sense of your experiences as trauma often impacts your sense of safety, trust and self-esteem. It can also produce other distressing symptoms, such as hypervigilance or feeling on edge, flashbacks, nightmares and/or sleep difficulties, and problems with concentration.

At Helix Psychological Services, we offer specialized trauma therapy services designed to help you heal from trauma-related symptoms, including posttraumatic stress disorder (PTSD). Our approach is rooted in evidence-based treatments, including Cognitive Processing Therapy (CPT) and Prolonged Exposure (PE). These treatments aim to enhance your understanding of trauma-related symptoms while targeting unhelpful thoughts, emotions and behaviours that may be preventing you from moving forward. Our team members additionally integrate elements of Somatic Experiencing (SE) to help you understand how trauma is stored in the body and may be contributing to difficult emotional and/or physical symptoms.

Our team understands that working through traumatic experiences is not easy and takes a lot of courage. We are particularly mindful to pace treatment according to your comfort level and stage of readiness. Our goal is to empower you with the tools you need to reclaim your life and enhance a sense of safety and well-being in both your mind and body.

Our clinic offers additional services to address the following treatment needs:

  • Bipolar disorder
  • Grief/Loss
  • Obsessive-Compulsive Disorder
  • Psychosis and/or schizophrenia-spectrum disorders
  • Personality-related difficulties
  • Alcohol and/or substance use problems
  • Relationship and/or interpersonal difficulties
  • Self-esteem, self-growth and identity development
  • Social skill development
  • Emotion regulation difficulties and/or anger management
  • Life transitions and/or difficulties with adjustment
  • Stress management and/or burnout
  • Forensic-related issues

Psychological Assessment

We offer a range of psychological assessments to adult clients seeking clarification of their cognitive and/or mental health symptoms. Please contact us if you are hoping to receive more details on the nature and/or process of these assessments.

Mental health diagnostic and personality assessment

This type of assessment offers a comprehensive evaluation of a broad range of mental health and/or personality symptoms for the purpose of diagnostic clarification and/or treatment planning. This may include in-depth assessment of concerns related to mood, anxiety, OCD, trauma, alcohol/substance use, psychotic symptoms and/or personality functioning.

Neuropsychological assessment

Neuropsychological assessments evaluate various aspects of one’s cognitive functioning. This may include assessment of abilities related to attention/concentration, memory, problem solving, language/verbal skills, processing speed, reasoning, organizing, planning, and more.

Neuropsychological assessments are often used for the purpose of diagnostic clarification, to identify one’s cognitive strengths and weaknesses, and/or treatment planning. Conditions that may affect/impact one’s cognitive functioning include, but are not limited to, attention deficit/hyperactivity disorder, brain injury, as well as various forms of dementia.

Please note that we are currently unable to offer psychoeducational assessments for the purpose of clarifying concerns related to academic functioning.

Forensic psycholegal assessment

Psycholegal assessments assist in the evaluation of matters related to the intersection of psychology and the law. Adult clients requiring psycholegal assessments are typically referred by the court, legal counsel, or other third parties (e.g., OPP/RCMP, physicians, insurance companies, etc.).

Our clinic currently offers the following types of psycholegal assessments:

  • Mental health diagnostic and personality assessment
  • Forensic neuropsychological assessment
  • Psychopathy assessment
  • Malingering assessment
  • Violence and general risk assessment
  • Civil forensic assessment (e.g., fitness for duty, psychological injury, etc.)
Corporate and Professional Wellness Seminars

Corporate and Professional Wellness Seminars

Considerable research has found that employee wellness is directly linked to key organizational outcomes, such as lower healthcare costs, reduced absenteeism, increased productivity, and higher morale in the workplace.

We offer a range of professional wellness seminars to organizations looking to learn practical tools and strategies to reduce stress and enhance employee well-being. Our seminars are typically 1-2 hours in length and are tailored to meet the specific needs of your organization.

We currently offer professional wellness seminars on the following topics:

  • Stress Management
  • Mindfulness
  • Coping with Difficult Emotions
  • Enhancing Attention and Focus
  • Reducing Risk of Burnout
  • Building a Resilient Mindset
  • Effective Communication Skills
Professional Consultation

Professional Consultation

We offer professional (non-supervisory) consultation regarding psychological matters to other service providers who may or may not be members of a regulated College. This may involve making case specific recommendations, advising with respect to the development of processes, or discussing general clinical and/or ethical issues.

It is important to note that the service provider remains fully responsible for deciding whether to implement any suggested recommendations. Please contact us directly if you are interested in receiving more information about this service.

Our Team

We are a team of highly trained and experienced mental health professionals, committed to providing compassionate mental health care in a safe and non-judgmental environment. Our approach to treatment is collaborative and individually tailored to meet our clients’ unique needs and goals.

Dr. Ioanna Kokozaki, C.Psych.

Dr. Ioanna Kokozaki, C.Psych
Psychologist

  • Areas of practice: Clinical Psychology, Forensic/Correctional Psychology, Clinical Neuropsychology
  • Client population: Adults
  • Services offered in English & French
Dr. Jennifer Newman, C.Psych

Dr. Jennifer Newman, C.Psych
Psychologist

  • Areas of practice: Clinical Psychology, Forensic/Correctional Psychology, Counselling Psychology
  • Client population: Adults
  • Services offered in English
Dr. Marie-Eve Turpin, C.Psych, M.I.T.

Dr. Marie-Eve Turpin, C.Psych
Psychologist

  • Areas of Practice: Clinical Psychology, Forensic/Correctional Psychology
  • Client population: Adolescents and Adults
  • Services offered in English & French
view bio
view bio
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Myriam Bouchard, MSW
Registered Social Worker, Psychotherapist

  • Client population: Adolescents and Adults
  • Services offered in English & French
Emilie Proulx

Emilie Proulx, Doctoral Candidate

  • Client population: Adults
  • Services offered in English & French
Sean O'Keeffe

Sean O’Keeffe, MSW
Registered Social Worker

  • Client population: Adolescents and Adults
  • Services offered in English
view bio
view bio
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Dr. Ioanna Kokozaki, C.Psych.

Dr. Ioanna Kokozaki, C.Psych
Psychologist

  • Areas of practice: Clinical Psychology, Forensic/Correctional Psychology, Clinical Neuropsychology
  • Client population: Adults
  • Services offered in English & French

view bio

Dr. Ioanna Kokozaki has extensive training in providing clinical services to adults experiencing a variety of mental health concerns and life stressors. She has developed expertise in assessing and treating problems related to mood, (e.g., depression, grief and loss), anxiety (e.g., generalized anxiety), psychosis and/or schizophrenia spectrum disorders, emotion regulation, anger management, interpersonal difficulties, stress management, and self-esteem and/or self-growth.

As a therapist, Dr. Kokozaki’s style is warm, accepting and collaborative. She aims to provide a comfortable, safe space for clients to share their thoughts and feelings and to explore ways to manage or overcome their challenges. She gives particular importance to developing a trusting therapeutic alliance and to understanding clients’ individual needs and concerns. She is flexible in her approach to treatment and typically integrates elements of different evidence-based psychotherapies including Cognitive Behavioral Therapy (CBT), Emotion Focused Therapy (EFT), Acceptance and Commitment Therapy (ACT) and Schema Therapy.

In addition to her private practice, Dr. Kokozaki is currently employed as a psychologist in the Ontario Structured Psychotherapy (OSP) program at the Royal Ottawa Mental Health Centre (ROMHC). Prior to that, she provided psychological services to inpatient and outpatient clients in the Integrated Forensic Program at the ROMHC and the Forensic Treatment Unit of the Brockville Mental Health Centre (BMHC). She has also completed assessments with older adults at Élisabeth Bruyère Hospital as well as in the context of pharmaceutical clinical trials.

Dr. Kokozaki completed her B.Sc. in Biomedical Sciences (2008) and her B.A. in Psychology (2010) at the University of Ottawa. She later received her Psy.D. in Clinical Neuropsychology from the Université du Québec en Outaouais in 2017. Dr. Kokozaki is registered for autonomous practice with the College of Psychologists of Ontario (CPO) and is authorized to provide services to adults and older adults in the areas of clinical neuropsychology, forensic/correctional psychology and clinical psychology. She is also registered with the Ordre des Psychologues du Québec (OPQ). Dr. Kokozaki is fluent in English and French and offers services in both languages.

Dr. Jennifer Newman, C.Psych

Dr. Jennifer Newman, C.Psych
Psychologist

  • Areas of practice: Clinical Psychology, Forensic/Correctional Psychology, Counselling Psychology
  • Client population: Adults
  • Services offered in English

view bio

Dr. Jennifer Newman’s clinical training and experience has focused on the provision of evidence-based treatment and assessment of adults experiencing a wide range of mental health concerns, interpersonal difficulties and life challenges. She has particular interest and expertise in the assessment and treatment of problems related to mood (e.g., depression, bipolar disorder, grief and loss), anxiety (e.g., social anxiety, generalized anxiety, panic), obsessive-compulsive disorder, psychosis and/or schizophrenia spectrum disorders, trauma and/or posttraumatic stress disorder, emotion regulation difficulties, anger/aggression or impulsivity concerns, relationship and/or interpersonal difficulties, stress management, and self-esteem and identity development.

Dr. Newman focuses on building a warm and positive therapeutic relationship with clients and creating a safe, comfortable and non-judgmental environment to explore distressing thoughts, feelings and behaviours. Her therapeutic approach is often integrative and draws on elements of a number of evidence-based psychotherapies (e.g., Cognitive Behavioural Therapy (CBT), Exposure and Response Prevention, Acceptance and Commitment Therapy (ACT), Emotion Focused Therapy (EFT), Schema Therapy, and Prolonged Exposure) in order to best address her clients’ unique needs and goals for treatment.

In addition to her work in private practice, Dr. Newman is employed as a psychologist in the Ontario Structured Psychotherapy (OSP) program at the Royal Ottawa Mental Health Centre (ROMHC). Prior to her current employment, Dr. Newman provided clinical services to individuals in the Integrated Forensic Program as well as the Mood and Anxiety Disorders Program at the ROMHC, the Forensic Treatment Unit at the Brockville Mental Health Centre (BMHC), the Forensic Inpatient Service at the Centre for Addiction and Mental Health (CAMH) and St. Michael’s Hospital in Toronto, Ontario.

Dr. Newman received her B.A. (2010) in Psychology and Sociology from Wilfrid Laurier University and earned both her M.A. (2012) and Ph.D. (2016) in Clinical Psychology from Ryerson University. In 2017, Dr. Newman became registered as an autonomous psychologist with the College of Psychologists of Ontario (CPO). Dr. Newman is authorized by the CPO to provide psychological services to adult clients in the domains of forensic/correctional, counselling and clinical psychology.

Dr. Marie-Eve Turpin, C.Psych, M.I.T.

Dr. Marie-Eve Turpin, C.Psych
Psychologist

  • Areas of Practice: Clinical Psychology, Forensic/Correctional Psychology
  • Client population: Adolescents and Adults
  • Services offered in English & French

view bio

Through her training and clinical experience, Dr. Marie-Eve Turpin has developed an integrative approach to the assessment and treatment of adults experiencing mental health issues or challenges. Her expertise is in areas related to anxiety (social anxiety, generalized anxiety, panic disorder, worries), obsessive-compulsive disorder, addiction and/or substance use disorders, psychosis and schizophrenia spectrum disorders, aggression/anger, behavioural disorders and impulsivity, emotion regulation, attachment issues and stress management.  

In therapy, Dr. Turpin emphasizes the development of a secure therapeutic relationship in order to create a safe environment to disclose problems and difficulties. With her calm attitude often marked by humour, she helps clients feel comfortable and at ease. She uses an integrated therapeutic approach to understand her clients’ needs and to develop individualized treatment plans. She bases all her interventions on evidence-based psychotherapies [(i.e., Cognitive Behavioural Therapy (CBT), Schema Therapy, Dialectical-Behavioral Therapy (DBT) and Inference-Based Therapy (IBT)].

In addition to her work in private practice, Dr. Turpin is working as a psychologist in the Substance Use and Concurrent Disorders (SUCD) program at the Royal Ottawa Mental Health Centre (ROMHC). Prior to this, she worked in the Integrated Forensic Program at the ROMHC and in the inpatient unit, the forensic unit, the outpatient program and the Borderline Personality Disorder clinic at Pierre-Janet Hospital (CISSSO). She has also had the opportunity to work with sexual offenders at the Centre d’intervention en abus sexuels pour la famille (CIASF).

With regard to her educational background, Dr. Turpin completed her Bachelor’s degree (B.Sc) in Psychology (2011) at the Université du Québec en Outaouais and later completed her doctorate (Psy.D) in Clinical Psychology at the same university. Most recently, she completed her master’s degree (M.I.T) in addiction intervention. Since 2017, she has been a registered psychologist with the Ordre des Psychologues du Québec. More recently, she has become a registered member of the College of Psychologists of Ontario and is authorized to practice in the areas of clinical and forensic/correctional psychology.

En tant que psychologue francophone, Dr. Turpin peut offrir des services psychologiques en français adaptés à vos besoins. À l’aide d’une approche intégrative basée sur des données probantes, telles que la thérapie cognitive-comportementale (TCC), la thérapie des schémas, la thérapie dialectique comportementale (TDC) et la thérapie basée sur les inférences (TBI), elle s’assure d’offrir un suivi personnalisé à vos besoins. Avec calme et une touche d’humour, elle vous accompagnera dans le traitement de différents troubles et difficultés tels que : anxiété (anxiété sociale, trouble d’anxiété généralisée, trouble panique, inquiétudes), trouble obsessionnel-compulsif, trouble d’usage de substances, psychose ou schizophrénie, agressivité/colère/trouble du comportement, régulation des émotions, difficultés d’attachement et gestion du stress.    

Myriam Bouchard, MSW
Registered Social Worker, Psychotherapist

  • Client population: Adolescents and Adults
  • Services offered in English & French

view bio

Myriam is a registered social worker and psychotherapist who is fluently bilingual in both English and French. Her areas of expertise include substance use problems, problems related to mood (e.g., depression, bipolar), anxiety (e.g., social anxiety, generalized anxiety, panic), anger management, self-esteem, relationship and/or interpersonal difficulties, and stress management.

Myriam’s primary focus in psychotherapy is to provide a safe and non-judgmental environment, while creating a strong therapeutic connection with her clients. In her practice, Myriam uses person-centered and solution-focused approaches as well as cognitive behavioral therapy (CBT) and dialectical behavioral therapy (DBT). Working collaboratively with clients and their families for a positive therapeutic journey is at the core of her practice and she is passionate about guiding clients and their families towards healing and achieving their goals.

In addition to her work in private practice, Myriam is a tenured professor at Cegep Heritage College in the Special Care Counselling Program. Prior to her current employment, Myriam provided clinical services to adults and young adults in a variety of therapeutic settings including a prison environment in New Kent, Virginia, a Forensic Program at the Royal Ottawa Mental Health Centre (ROMHC), and multiple community mental health agencies in Richmond, Virginia.

She completed her master’s degree in Social Work at Virginia Commonwealth University. She is a registered member of the Ontario College of Social Workers and Social Service Workers (OCSWSSW) in good standing. Myriam is also a registered member of the L’Odre des Travailleurs Sociaux et des Therapeutes Conjugaux et Familiaux du Quebec (OTSTCFQ).

Emilie Proulx

Emilie Proulx, Doctoral Candidate
 

  • Client population: Adults
  • Services offered in English & French

view bio

Emilie is a doctoral candidate in Clinical Psychology with specialized training and experience in the assessment and treatment of a wide range of psychological concerns. She has particular experience in the treatment of mood-related problems (depression, bipolar disorder), trauma and/or PTSD, anxiety, stress management, relational and interpersonal difficulties, emotion dysregulation, anger management, as well as personality and forensic-related issues.

Her therapeutic approach is integrative, flexible and grounded in evidence-based strategies to best address her clients’ unique needs and goals. Emilie frequently integrates components from the following treatment modalities: Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Acceptance and Commitment Therapy (ACT), Schema Therapy, and Emotion-Focused Therapy (EFT).

Emilie prioritizes building a strong therapeutic alliance with clients, characterized by warmth, trust, and acceptance. Her approach emphasizes collaboration, viewing therapy as a joint effort between therapist and client to explore and navigate challenges. Guided by humanistic values, Emilie creates an environment where clients are encouraged to explore their experiences without judgment. Empathy and genuine connection are central to her therapeutic style, as she aims to deeply understand and support her clients on their journey. Emilie also enjoys integrating humor to foster rapport, recognizing its therapeutic value in facilitating healing and growth.  

Emilie completed her Bachelor’s degree (Honours B.A) in Psychology with a minor in Criminology at the University of Ottawa in 2017. She is currently pursuing her doctoral degree (Psy.D) in Clinical Psychology at the University of Québec in Trois-Rivières and has taken additional courses to obtain a Certificate in Forensic Psychology.  While Emilie is working towards completing her doctoral thesis, she has continued to offer psychological services under the supervision of a licensed psychologist.

In addition to her work in private practice, Emilie is currently employed as a psychometrist in the Integrated Forensic Program at the Royal Ottawa Mental Health Centre (ROMHC) where she provides psychological services to adult clients on an inpatient and outpatient basis. Prior to this, Emilie worked at Pierre-Janet Hospital (CISSSO) in the inpatient unit, the forensic unit and the outpatient program.

Sean O'Keeffe

Sean O’Keeffe, MSW
Registered Social Worker
 

  • Client population: Adolescents and Adults
  • Services offered in English

view bio

Sean’s clinical training has largely focused on supporting individuals experiencing problems related to mood (i.e., depression and bipolar disorder), anxiety, substance use concerns and psychotic disorders (e.g., schizophrenia). He has significant experience working with individuals who have had contact with the criminal justice system and those living with severe and persistent forms of mental illness. He currently offers psychotherapy services to adolescent and adult clients. He also provides comprehensive biopsychosocial assessments to adults.

Sean’s approach to psychotherapy is client-centered, with an emphasis on creating a safe, nonjudgmental and respectful therapeutic environment. Sean works collaboratively with his clients to better understand the challenges they are facing, identify specific goals, and offer practical tools/strategies to enhance meaning and fulfillment in their lives. Though his approach to psychotherapy is individually tailored to meet his clients’ unique needs, Sean draws heavily on evidence-based therapies, including Cognitive Behavioural Therapy (CBT) and Solutions Focused Therapy.

Sean has been in the field of Social Work for almost 20 years and is deeply committed to supporting and advocating for individuals struggling with mental health challenges. In addition to his work in private practice, Sean is currently employed on a full-time basis as a social worker in the Integrated Forensic Program at the Royal Ottawa Mental Health Centre (ROMHC). Prior to this, Sean provided social work services in the schizophrenia program as well as the substance use and concurrent disorders program at the ROMHC. He has also worked closely with youth and adults within the homeless community, supporting their families and assisting in group home settings and in local shelters.  In addition, Sean has worked with community agencies such as Catholic Family Services of Ottawa, offering group psycho-education for clients experiencing concerns related to domestic abuse, mental health, and concurrent disorders. 

Sean is a Registered Social Worker and holds a Masters of Social Work, as well as, a Bachelor of Social Work from the University of Victoria.  In addition, he acquired a Bachelor of Arts in Criminology and Criminal Justice from Carleton University and a Diploma from Algonquin College in Police Foundations.

FAQ

Are therapy sessions confidential?

Information discussed in therapy is confidential and cannot be disclosed without the client’s consent except under very specific conditions. These conditions are commonly referred to as the “limits of confidentiality”. Conditions in which your therapist may be ethically and/or legally required to share your information include:

  • When a client shares information that suggests they may be at risk of causing serious bodily harm to themselves or others
  • When a client reports knowledge of abuse or neglect of a child or elderly person living in a long-term care residence
  • When a client’s information is subpoenaed by the courts
  • If a client reveals that they have been sexually abused by another registered health care practitioner

Of course, clients may provide their informed consent to share their personal health information with other people, such as family members or other healthcare professionals. It is additionally noted that the College of Psychologists of Ontario, the Ontario College of Social Workers and Social Service Workers and the Ordre des Psychologues du Québec have the authority to randomly audit client files to ensure their members are maintaining professional standards.

How do I make a first appointment?

You can request a first appointment by clicking here or completing the “book an appointment” section on the home page. Please be sure to include your name, phone number, email and a brief message indicating the reason you are seeking our services at this time as well as the name of your preferred team member (if applicable). We aim to respond to all messages within 24-48 hours. NOTE: It is possible that our response may travel to your spam folder so please be sure to check all email folders. In the event that we are unable to offer services that meet your treatment or assessment needs, we will do our best to connect you with helpful community resources.

Do you offer in person or virtual services?

Our services are currently being offered on a virtual (online) basis to individuals residing anywhere in Ontario and Quebec. The virtual format allows clients to attend sessions from the comfort of their own homes or at times that are most convenient for them.  Current research has demonstrated that electronically delivered therapies are just as effective as in-person treatments for a range of mental health conditions (e.g., Andrews et al., 2018; Luo et al., 2020; Pescatello, Peterson & Baldwin, 2021). All video therapy and assessment services are fully encrypted to ensure your connection is secure and private.

What methods of payment do you accept?

We accept a number of payment methods including credit card, debit or e-transfer. Please speak to your therapist about the method of payment that works best for you.

What are your service fees?

Psychological services are not covered by OHIP, however services provided by psychologists and social workers are often fully or partially covered by most health insurance plans. It is suggested that you speak with your provider about your coverage details prior to your first visit.

Our therapists offer competitive session rates, in line with guidelines set by the Ontario Psychological Association and other regulatory bodies. Please contact us for more detailed information regarding our treatment and assessment fees.

What is your cancellation policy?

We understand that life can be unpredictable and you may need to cancel or reschedule an upcoming treatment or assessment session. We kindly request that you provide at least 24 hours’ notice when cancelling or rescheduling sessions as this will allow your therapist to offer the appointment time to another client who may be waiting for an appointment. Cancellations made without 24 hours’ notice and/or not showing up for your appointment will incur a full session fee.

Are therapy sessions confidential?

Information discussed in therapy is confidential and cannot be disclosed without the client’s consent except under very specific conditions. These conditions are commonly referred to as the “limits of confidentiality”. Conditions in which your therapist may be ethically and/or legally required to share your information include:

  • When a client shares information that suggests they may be at risk of causing serious bodily harm to themselves or others
  • When a client reports knowledge of abuse or neglect of a child or elderly person living in a long-term care residence
  • When a client’s information is subpoenaed by the courts
  • If a client reveals that they have been sexually abused by another registered health care practitioner

Of course, clients may provide their informed consent to share their personal health information with other people, such as family members or other healthcare professionals. It is additionally noted that the College of Psychologists of Ontario, the Ontario College of Social Workers and Social Service Workers and the Ordre des Psychologues du Québec have the authority to randomly audit client files to ensure their members are maintaining professional standards.

How do I make a first appointment?

You can request a first appointment by clicking here or completing the “book an appointment” section on the home page. Please be sure to include your name, phone number, email and a brief message indicating the reason you are seeking our services at this time as well as the name of your preferred team member (if applicable). We aim to respond to all messages within 24-48 hours. NOTE: It is possible that our response may travel to your spam folder so please be sure to check all email folders. In the event that we are unable to offer services that meet your treatment or assessment needs, we will do our best to connect you with helpful community resources.

Do you offer in-person or virtual services?

Our services are currently being offered on a virtual (online) basis to individuals residing anywhere in Ontario and Quebec. The virtual format allows clients to attend sessions from the comfort of their own homes or at times that are most convenient for them.  Current research has demonstrated that electronically delivered therapies are just as effective as in-person treatments for a range of mental health conditions (e.g., Andrews et al., 2018; Luo et al., 2020; Pescatello, Peterson & Baldwin, 2021). All video therapy and assessment services are fully encrypted to ensure your connection is secure and private.

What methods of payment do you accept?

We accept a number of payment methods including credit card, debit or e-transfer. Please speak to your therapist about the method of payment that works best for you

What are your service fees?

Psychological services are not covered by OHIP, however services provided by psychologists and social workers are often fully or partially covered by most health insurance plans. It is suggested that you speak with your provider about your coverage details prior to your first visit.

Our therapists offer competitive session rates, in line with guidelines set by the Ontario Psychological Association and other regulatory bodies. Please contact us for more detailed information regarding our treatment and assessment fees.

What is your cancellation policy?

We understand that life can be unpredictable and you may need to cancel or reschedule an upcoming treatment or assessment session. We kindly request that you provide at least 24 hours’ notice when cancelling or rescheduling sessions as this will allow your therapist to offer the appointment time to another client who may be waiting for an appointment. Cancellations made without 24 hours’ notice and/or not showing up for your appointment will incur a full session fee.

If you are experiencing a mental health crisis or emergency, please attend your closest emergency department and/or call 911 for immediate assistance. Many distress centers are also available 24/7 to provide mental health support, including the Canada Suicide Prevention Service (call 1-833-456-4566 or text 45645).

In addition, ConnexOntario is a free and confidential service funded by the Government of Ontario that offers listening, support and information about counselling and other treatment services in your community. Please note, ConnexOntario does not provide counselling.

Please visit www.connexontario.ca/en-ca/ for more information.

College of Psychologists of Ontario
ConnexOntario
Crisis Services Canada

Contact Us

If you have questions for our team or would like to book an appointment, please contact us by completing the following form.

A symbol of resilience

The helix, with its spiral shape and sound underlying structure, is one of the most well-known symbols of resilience. Its form marries stability and adaptability, and can be found throughout nature (e.g., in plants, vines, shells), in the foundation of man-made objects (e.g., architecturally sound buildings) and even in our fingerprints and DNA.

The symbolism of the helix is captured in the elegant lines of the shell of the nautilus (a type of marine mollusk). As the nautilus grows and evolves, its spiral shell expands to accommodate and support its development. It is also seen in the roots of a plant that coil and twist around barriers in the soil to anchor it and ensure its survival.

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